/*! tailwindcss v4.2.1 | MIT License | https://tailwindcss.com */
@layer properties{@supports (((-webkit-hyphens:none)) and (not (margin-trim:inline))) or ((-moz-orient:inline) and (not (color:rgb(from red r g b)))){*,:before,:after{--tw-ordinal:initial;--tw-slashed-zero:initial;--tw-numeric-figure:initial;--tw-numeric-spacing:initial;--tw-numeric-fraction:initial}::backdrop{--tw-ordinal:initial;--tw-slashed-zero:initial;--tw-numeric-figure:initial;--tw-numeric-spacing:initial;--tw-numeric-fraction:initial}}}@layer theme{:root,:host{--font-sans:ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji";--font-mono:ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace;--spacing:.25rem;--default-transition-duration:.15s;--default-transition-timing-function:cubic-bezier(.4, 0, .2, 1);--default-font-family:var(--font-sans);--default-mono-font-family:var(--font-mono)}}@layer base{*,:after,:before{box-sizing:border-box;border:0 solid;margin:0;padding:0}::backdrop{box-sizing:border-box;border:0 solid;margin:0;padding:0}::file-selector-button{box-sizing:border-box;border:0 solid;margin:0;padding:0}html,:host{-webkit-text-size-adjust:100%;tab-size:4;line-height:1.5;font-family:var(--default-font-family,ui-sans-serif, system-ui, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol", "Noto Color Emoji");font-feature-settings:var(--default-font-feature-settings,normal);font-variation-settings:var(--default-font-variation-settings,normal);-webkit-tap-highlight-color:transparent}hr{height:0;color:inherit;border-top-width:1px}abbr:where([title]){-webkit-text-decoration:underline dotted;text-decoration:underline dotted}h1,h2,h3,h4,h5,h6{font-size:inherit;font-weight:inherit}a{color:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;-webkit-text-decoration:inherit;text-decoration:inherit}b,strong{font-weight:bolder}code,kbd,samp,pre{font-family:var(--default-mono-font-family,ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace);font-feature-settings:var(--default-mono-font-feature-settings,normal);font-variation-settings:var(--default-mono-font-variation-settings,normal);font-size:1em}small{font-size:80%}sub,sup{vertical-align:baseline;font-size:75%;line-height:0;position:relative}sub{bottom:-.25em}sup{top:-.5em}table{text-indent:0;border-color:inherit;border-collapse:collapse}:-moz-focusring{outline:auto}progress{vertical-align:baseline}summary{display:list-item}ol,ul,menu{list-style:none}img,svg,video,canvas,audio,iframe,embed,object{vertical-align:middle;display:block}img,video{max-width:100%;height:auto}button,input,select,optgroup,textarea{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}::file-selector-button{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}:where(select:is([multiple],[size])) optgroup{font-weight:bolder}:where(select:is([multiple],[size])) optgroup option{padding-inline-start:20px}::file-selector-button{margin-inline-end:4px}::placeholder{opacity:1}@supports (not ((-webkit-appearance:-apple-pay-button))) or (contain-intrinsic-size:1px){::placeholder{color:currentColor}@supports (color:color-mix(in lab, red, red)){::placeholder{color:color-mix(in oklab, currentcolor 50%, transparent)}}}textarea{resize:vertical}::-webkit-search-decoration{-webkit-appearance:none}::-webkit-date-and-time-value{min-height:1lh;text-align:inherit}::-webkit-datetime-edit{display:inline-flex}::-webkit-datetime-edit-fields-wrapper{padding:0}::-webkit-datetime-edit{padding-block:0}::-webkit-datetime-edit-year-field{padding-block:0}::-webkit-datetime-edit-month-field{padding-block:0}::-webkit-datetime-edit-day-field{padding-block:0}::-webkit-datetime-edit-hour-field{padding-block:0}::-webkit-datetime-edit-minute-field{padding-block:0}::-webkit-datetime-edit-second-field{padding-block:0}::-webkit-datetime-edit-millisecond-field{padding-block:0}::-webkit-datetime-edit-meridiem-field{padding-block:0}::-webkit-calendar-picker-indicator{line-height:1}:-moz-ui-invalid{box-shadow:none}button,input:where([type=button],[type=reset],[type=submit]){-webkit-appearance:button;appearance:button}::file-selector-button{-webkit-appearance:button;appearance:button}::-webkit-inner-spin-button{height:auto}::-webkit-outer-spin-button{height:auto}[hidden]:where(:not([hidden=until-found])){display:none!important}}@layer components;@layer utilities{.visible{visibility:visible}.relative{position:relative}.start{inset-inline-start:var(--spacing)}.end{inset-inline-end:var(--spacing)}.table{display:table}.ordinal{--tw-ordinal:ordinal;font-variant-numeric:var(--tw-ordinal,) var(--tw-slashed-zero,) var(--tw-numeric-figure,) var(--tw-numeric-spacing,) var(--tw-numeric-fraction,)}.antialiased{-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}.transition{transition-property:color,background-color,border-color,outline-color,text-decoration-color,fill,stroke,--tw-gradient-from,--tw-gradient-via,--tw-gradient-to,opacity,box-shadow,transform,translate,scale,rotate,filter,-webkit-backdrop-filter,backdrop-filter,display,content-visibility,overlay,pointer-events;transition-timing-function:var(--tw-ease,var(--default-transition-timing-function));transition-duration:var(--tw-duration,var(--default-transition-duration))}}.review-item-button{text-align:left;cursor:pointer;background:#fff;border:0;width:100%;display:block}.review-textarea{resize:vertical;width:100%;min-height:150px;font:inherit;color:#37485f;border:1px solid #dfe5ec;border-radius:7px;margin-top:6px;padding:12px;display:block}.review-reason{color:#715628;background:#fff8e9;border:1px solid #f1d7a6;border-radius:7px;margin:14px 0;padding:11px 13px}.review-reason strong{font-size:10px;display:block}.review-reason p{margin:4px 0 0;font-size:9px;line-height:1.55}.policy-source-form{border-top:1px solid #edf0f4;gap:8px;margin-top:18px;padding-top:16px;display:grid}.policy-source-form input{border:1px solid #dfe5ec;border-radius:7px;width:100%;padding:9px}.policy-source-form h3{margin:0 0 4px}:root{--ink:#18243b;--muted:#68758a;--line:#e4e9f0;--navy:#142d52;--blue:#2563eb;--soft:#f5f7fa;--amber:#a75b05}*{box-sizing:border-box}html{scroll-behavior:smooth}body{color:var(--ink);background:#eef2f6;margin:0;font-family:Arial,PingFang SC,Microsoft YaHei,sans-serif}button,a{font:inherit}button{cursor:default}.app-shell{grid-template-columns:236px 1fr;min-height:100vh;display:grid}.sidebar{color:#dce6f5;background:linear-gradient(#102747,#0b1c34);flex-direction:column;height:100vh;padding:26px 16px 18px;display:flex;position:sticky;top:0}.brand{align-items:center;gap:11px;padding:0 9px 28px;display:flex}.brand-mark{color:#15345d;background:#fff;border-radius:11px;place-items:center;width:37px;height:37px;font-family:Georgia,serif;font-size:21px;font-weight:800;display:grid}.brand strong,.brand small{display:block}.brand strong{letter-spacing:.03em;font-size:14px}.brand small{color:#8fa5c4;margin-top:3px;font-size:11px}nav{gap:5px;display:grid}.nav-item{color:#aebdd2;border-radius:9px;align-items:center;gap:11px;min-height:44px;padding:0 12px;font-size:13px;font-weight:600;text-decoration:none;display:flex}.nav-item span{text-align:center;width:19px;font-size:16px}.nav-item b{color:#fff;text-align:center;background:#d95c58;border-radius:99px;min-width:20px;margin-left:auto;padding:3px 6px;font-size:10px}.nav-item.active{color:#fff;background:#244873;box-shadow:inset 3px 0 #64a5ff}.sidebar-bottom{gap:5px;margin-top:auto;display:grid}.profile{border-top:1px solid #29405e;align-items:center;gap:9px;margin-top:16px;padding:15px 8px 0;display:flex}.profile .avatar{color:#17365e;background:#dfeaff;border-radius:50%;place-items:center;width:31px;height:31px;font-size:12px;font-weight:700;display:grid}.profile div{flex:1}.profile strong,.profile small{display:block}.profile strong{color:#fff;font-size:12px}.profile small{color:#8098b7;margin-top:3px;font-size:9px}.profile>span:last-child{color:#7189a7}.workspace{width:100%;max-width:1500px;margin:0 auto;padding:34px 38px 28px}.topbar{justify-content:space-between;align-items:flex-end;margin-bottom:24px;display:flex}.eyebrow{text-transform:uppercase;letter-spacing:.15em;color:#53749c;margin:0 0 5px;font-size:10px;font-weight:800}h1{letter-spacing:.01em;margin:0;font-family:Georgia,Songti SC,serif;font-size:25px;font-weight:600}.system-ok{color:#28734f;background:#eaf6ef;border-radius:8px;padding:9px 11px;font-size:11px;font-weight:700}.system-ok i{background:#2cab70;border-radius:50%;width:7px;height:7px;margin-right:7px;display:inline-block}.system-ok span{color:#617080;border-left:1px solid #c8ded1;margin-left:9px;padding-left:9px;font-weight:500}.workflow-grid{grid-template-columns:minmax(470px,1fr) minmax(470px,1fr);align-items:start;gap:18px;display:grid}.card{background:#fff;border:1px solid #dfe5ec;border-radius:12px;padding:22px;box-shadow:0 3px 13px #142a4b0d}.card-heading{justify-content:space-between;align-items:center;margin-bottom:22px;display:flex}.card-heading>div{align-items:center;gap:10px;display:flex}.card-heading h2{margin:0;font-size:16px}.step{color:#245391;background:#eaf1fb;border-radius:7px;place-items:center;width:27px;height:27px;font-size:9px;font-weight:800;display:grid}.required-note{color:#8995a5;font-size:10px}.status{border-radius:99px;padding:6px 9px;font-size:10px;font-weight:700}.status.review{color:#8b4d05;background:#fff1dc}label{color:#445168;justify-content:space-between;margin:17px 0 8px;font-size:11px;font-weight:700;display:flex}.channel-row{grid-template-columns:repeat(5,1fr);gap:7px;display:grid}.channel{color:#59667a;background:#fff;border:1px solid #e0e5eb;border-radius:8px;justify-content:center;align-items:center;gap:5px;padding:9px 4px;font-size:10px;display:flex}.channel.selected{color:#1e55a2;background:#f1f6ff;border-color:#3d78d8;box-shadow:0 0 0 1px #3d78d8}.channel-icon{background:#edf1f6;border-radius:6px;place-items:center;width:18px;height:18px;font-size:9px;font-weight:800;display:grid}.selected .channel-icon{background:#dce9ff}.field-row{grid-template-columns:1fr 170px;gap:12px;display:grid}.input-like{color:#29374d;border:1px solid #dfe4eb;border-radius:8px;align-items:center;gap:7px;height:40px;padding:0 11px;font-size:12px;display:flex}.input-like span{color:#8794a5}.input-like em{color:#28734f;background:#eaf6ef;border-radius:5px;margin-left:auto;padding:4px 6px;font-size:9px;font-style:normal}.input-like.muted{color:#8893a2;background:#f8f9fb}.textarea-like{background:#fff;border:1px solid #cfd7e2;border-radius:9px;min-height:119px;padding:13px 14px;font-size:13px;line-height:1.75;position:relative}.textarea-like>span{color:#9ba5b2;font-size:9px;position:absolute;bottom:8px;right:10px}.context-box{background:#f4f7fb;border:1px solid #e4e9f0;border-radius:9px;justify-content:space-between;align-items:center;margin-top:13px;padding:12px;display:flex}.context-box>div{align-items:flex-start;gap:9px;display:flex}.context-icon{color:#2f609c;background:#e3edfa;border-radius:50%;place-items:center;width:27px;height:27px;display:grid}.context-box strong{font-size:10px}.context-box p{color:#758195;margin:3px 0 0;font-size:10px}.context-box button{color:#316bb5;background:0 0;border:0;font-size:10px}.primary-button{color:#fff;background:#193d69;border:0;border-radius:8px;width:100%;margin-top:19px;padding:12px;font-size:12px;font-weight:700;box-shadow:0 3px 8px #1238652e}.helper{text-align:center;color:#8a95a4;margin:9px 0 0;font-size:9px}.signal-strip{border:1px solid #e1e6ed;border-radius:9px;grid-template-columns:repeat(3,1fr);margin-bottom:13px;display:grid;overflow:hidden}.signal-strip>div{border-right:1px solid #e1e6ed;padding:11px 12px}.signal-strip>div:last-child{border:0}.signal-strip small,.signal-strip strong{display:block}.signal-strip small{color:#8490a1;margin-bottom:4px;font-size:9px}.signal-strip strong{font-size:11px}.amber{color:var(--amber)}.alert{background:#fff7e9;border-left:3px solid #e7a13d;border-radius:6px;margin-bottom:15px;padding:10px 12px}.alert strong{color:#7c490c;font-size:10px}.alert p{color:#82633f;margin:3px 0 0;font-size:10px;line-height:1.5}.lock{color:#9a5b0b;background:#fff2d7;border-radius:5px;padding:4px 7px;font-size:9px}.reply-copy{background:#f7f9fc;border:1px solid #e1e6ed;border-radius:9px;padding:12px 14px}.reply-copy p{margin:0 0 9px;font-size:11px;line-height:1.65}.reply-copy p:last-child{margin:0}.sources{border-top:1px solid #edf0f4;margin-top:14px;padding-top:13px}.sources-title{justify-content:space-between;margin-bottom:8px;display:flex}.sources-title strong{font-size:10px}.sources-title span{color:#7e8a9b;font-size:9px}.source-item{align-items:center;gap:9px;padding:8px 0;display:flex}.source-item>span{color:#2c65aa;background:#edf3fb;border-radius:6px;place-items:center;width:26px;height:26px;display:grid}.source-item div{flex:1}.source-item strong,.source-item small{display:block}.source-item strong{font-size:10px}.source-item small{color:#8792a1;margin-top:3px;font-size:8px}.source-item b{color:#28734f;background:#eaf6ef;border-radius:4px;padding:4px 6px;font-size:8px}.action-row{grid-template-columns:1fr 1.8fr;gap:9px;margin-top:15px;display:grid}.secondary-button,.disabled-button{color:#566379;background:#fff;border:1px solid #d8dee7;border-radius:8px;padding:10px;font-size:10px;font-weight:700}.disabled-button{color:#8e98a5;background:#e8ebef;border-color:#e2e5e9}.audit-bar{background:#fff;border:1px solid #dfe5ec;border-radius:10px;justify-content:space-between;align-items:center;margin-top:17px;padding:12px 16px;display:flex}.audit-bar>div{align-items:center;gap:9px;display:flex}.audit-bar>div>span{color:#238154;background:#e8f6ee;border-radius:50%;place-items:center;width:22px;height:22px;font-size:11px;display:grid}.audit-bar p{color:#768295;margin:0;font-size:9px}.audit-bar p strong{color:#37455a;margin-right:5px}.audit-bar small{color:#98a1ad;font-size:8px}@media (max-width:1050px){.workflow-grid{grid-template-columns:1fr}.sidebar{height:auto;position:relative}.app-shell{grid-template-columns:200px 1fr}.channel-row{grid-template-columns:repeat(3,1fr)}}@media (max-width:720px){.app-shell{display:block}.sidebar{height:auto;position:relative}.sidebar-bottom{margin-top:12px}.workspace{padding:22px 14px}.topbar{align-items:flex-start;gap:14px}.system-ok{display:none}.field-row{grid-template-columns:1fr}.channel-row{grid-template-columns:repeat(2,1fr)}}.login-shell{background:radial-gradient(circle at 0 0,#e8f0ff,#0000 42%),#f6f8fc;place-items:center;min-height:100vh;padding:32px;display:grid}.login-card{background:#fff;border:1px solid #dfe5ef;border-radius:24px;gap:24px;width:min(520px,100%);padding:36px;display:grid;box-shadow:0 24px 70px #1c2b471f}.login-brand{margin-bottom:4px}.login-card h1{margin:6px 0;font-size:32px}.login-card form{gap:10px;display:grid}.login-card select,.login-card input{width:100%;font:inherit;background:#fff;border:1px solid #ccd5e4;border-radius:10px;padding:12px 14px}.login-card aside{color:#52627b;background:#f4f7fb;border-radius:12px;padding:14px;font-size:13px;line-height:1.6}.sign-out{color:#738098;cursor:pointer;background:0 0;border:0;padding:4px;font-size:12px}.sign-out:hover{color:#1d4ed8}.admin-page{display:none}.admin-page[data-page=generate]{display:block}html[data-admin-page=customers] .admin-page,html[data-admin-page=reviews] .admin-page,html[data-admin-page=knowledge] .admin-page,html[data-admin-page=quality] .admin-page,html[data-admin-page=accounts] .admin-page,html[data-admin-page=settings] .admin-page{display:none}html[data-admin-page=customers] .admin-page[data-page=customers],html[data-admin-page=reviews] .admin-page[data-page=reviews],html[data-admin-page=knowledge] .admin-page[data-page=knowledge],html[data-admin-page=quality] .admin-page[data-page=quality],html[data-admin-page=accounts] .admin-page[data-page=accounts],html[data-admin-page=settings] .admin-page[data-page=settings]{display:block}.agent-workspace #settings{display:none}.danger-button,.inline-delete{color:#b42318;cursor:pointer;background:#fff;border:1px solid #efb6b6;border-radius:8px;padding:8px 12px}.danger-button:disabled{opacity:.45;cursor:not-allowed}.inline-delete{white-space:nowrap;padding:5px 9px;font-size:12px}.queue-summary{align-items:center;gap:12px;display:flex}.review-list-row{border-bottom:1px solid #e6ebf2;align-items:center;display:flex}.review-list-row.active-review{background:#edf4ff}.review-list-row .review-item{border-bottom:0;flex:1}.review-list-row>.inline-delete{margin-right:12px}.conversation-picker{gap:8px;margin:10px 0 18px;display:grid}.conversation-choice{background:#fff;border:1px solid #dce4ef;border-radius:9px;align-items:center;padding:6px;display:flex}.conversation-choice.active{background:#f2f7ff;border-color:#4d8ee8}.conversation-choice>button:first-child{text-align:left;cursor:pointer;color:#26384f;background:0 0;border:0;flex:1;padding:7px}.customer-list-row{min-height:72px;padding:0;display:block;position:relative}.customer-list-row>.customer-button{background:0 0;border:0;grid-template-columns:34px minmax(0,1fr);align-items:center;gap:10px;width:100%;min-height:72px;padding:13px 64px 13px 16px;display:grid}.customer-list-row.selected-record>.customer-button{padding-left:13px}.customer-list-row>.customer-button strong{text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.customer-list-row>.customer-button small{font-size:10px;line-height:1.35}.customer-list-row .record-meta{text-align:left;grid-column:2}.customer-list-row>.customer-delete{border-radius:6px;width:auto;min-width:0;padding:4px 7px;font-size:9px;position:absolute;top:12px;right:10px}.add-channel select{width:100%;font:inherit;background:#fff;border:1px solid #ccd5e4;border-radius:10px;padding:12px 14px}.account-actions{flex-wrap:wrap;gap:6px;display:flex}.account-actions .outline-button{padding:7px 9px;font-size:12px}body{background:#f3f5f8}.app-shell{grid-template-columns:236px minmax(0,1fr)}.sidebar{background:#111827;border-right:1px solid #263244}.nav-item.active{background:#26354a;box-shadow:inset 3px 0 #4f8df7}.workspace{max-width:1600px;padding:30px 32px 28px}.admin-page>.screen-section:first-child{margin-top:0}.admin-page>.screen-section+.screen-section{margin-top:28px}.card{border-radius:10px;box-shadow:0 1px 3px #142a4b0a}@property --tw-ordinal{syntax:"*";inherits:false}@property --tw-slashed-zero{syntax:"*";inherits:false}@property --tw-numeric-figure{syntax:"*";inherits:false}@property --tw-numeric-spacing{syntax:"*";inherits:false}@property --tw-numeric-fraction{syntax:"*";inherits:false}.screen-section{margin-top:42px;padding-top:10px;scroll-margin-top:24px}.section-title{justify-content:space-between;align-items:flex-end;gap:24px;margin-bottom:16px;display:flex}.section-title h2{color:#18263a;margin:4px 0;font-size:25px}.section-title>div>p:last-child{color:#718095;margin:5px 0 0;font-size:11px}.outline-button,.primary-small,.approve-button{border-radius:7px;padding:9px 14px;font-size:10px;font-weight:700}.outline-button{color:#43526a;background:#fff;border:1px solid #d6dde7}.outline-button.danger{color:#a84a4a;border-color:#efd0d0}.primary-small,.approve-button{color:#fff;background:#2468e5;border:0}.full{width:100%}.records-layout{grid-template-columns:330px 1fr;gap:16px;display:grid}.records-list{padding:0;overflow:hidden}.search-row{color:#9aa5b3;border:1px solid #dfe5ec;border-radius:7px;align-items:center;gap:9px;margin:14px;padding:9px 10px;font-size:9px;display:flex}.search-row span:nth-child(2){flex:1}.search-row button,.proposal-row button,.timeline-head button,.setting-card button{color:#2468e5;background:0 0;border:0;font-size:9px;font-weight:700}.record-row{border-top:1px solid #edf0f4;grid-template-columns:34px 1fr auto;align-items:center;gap:10px;padding:13px 16px;display:grid}.record-row.selected-record{background:#eef5ff;border-left:3px solid #2468e5;padding-left:13px}.record-avatar,.large-avatar{color:#245fc5;background:#dce9ff;border-radius:50%;place-items:center;font-weight:800;display:grid}.record-avatar{width:31px;height:31px;font-size:11px}.record-row strong{color:#24334a;font-size:10px;display:block}.record-row small{color:#8490a1;margin-top:3px;font-size:8px;display:block}.record-meta{text-align:right}.record-meta i{background:#aeb7c3;border-radius:50%;width:6px;height:6px;margin-top:5px;display:inline-block}.record-meta i.active{background:#27a66e}.record-meta i.review{background:#f0a43b}.customer-detail{padding:18px}.customer-header{border-bottom:1px solid #edf0f4;align-items:center;gap:12px;padding-bottom:15px;display:flex}.large-avatar{width:42px;height:42px;font-size:15px}.customer-header>div:nth-child(2){flex:1}.customer-header h3{color:#1d2d43;margin:0;font-size:14px}.customer-header p{color:#7c889a;margin:3px 0 0;font-size:9px}.status.safe{color:#238154;background:#e9f7f0}.status.neutral{color:#607087;background:#edf1f6}.fact-grid{grid-template-columns:repeat(4,1fr);gap:9px;margin:15px 0;display:grid}.fact-grid>div{background:#f7f9fb;border-radius:7px;padding:10px}.fact-grid small,.fact-grid strong{display:block}.fact-grid small{color:#7f8b9d;font-size:8px}.fact-grid strong{color:#2a3b51;margin-top:5px;font-size:10px}.fact-grid em{color:#3f8a66;margin-left:4px;font-size:7px;font-style:normal}.privacy-note{background:#fff7e9;border:1px solid #f5dfb8;border-radius:7px;align-items:flex-start;gap:9px;padding:9px;display:flex}.privacy-note>span{color:#fff;background:#f5b54a;border-radius:50%;place-items:center;width:18px;height:18px;font-size:9px;display:grid}.privacy-note p{color:#7c6644;margin:0;font-size:8px}.privacy-note strong{color:#6e552e;margin-bottom:2px;display:block}.timeline{margin-top:15px}.timeline-head{justify-content:space-between;margin-bottom:8px;display:flex}.timeline-head strong{color:#334359;font-size:10px}.timeline article{border-left:1px solid #dce3ec;grid-template-columns:10px 1fr;gap:10px;margin-left:4px;padding:8px 0 8px 4px;display:grid}.timeline article p{color:#46566c;margin:3px 0 0;font-size:9px}.timeline article small{color:#8a96a7;font-size:8px}.dot{border:2px solid #fff;border-radius:50%;width:9px;height:9px;margin-left:-9px}.dot.user{background:#426fcb}.dot.ai{background:#9269d2}.dot.link{background:#28a275}.detail-actions{justify-content:flex-end;gap:8px;margin-top:12px;display:flex}.queue-summary{gap:8px;display:flex}.queue-summary span{color:#788699;background:#fff;border:1px solid #e0e5ec;border-radius:7px;padding:7px 10px;font-size:8px}.queue-summary b{color:#28384e;margin-right:3px;font-size:12px}.review-board{grid-template-columns:340px 1fr;gap:16px;display:grid}.review-list,.review-detail{padding:0;overflow:hidden}.list-tabs{color:#8692a3;border-bottom:1px solid #edf0f4;gap:15px;padding:14px 16px;font-size:9px;display:flex}.list-tabs b{color:#2468e5}.review-item{border-bottom:1px solid #edf0f4;padding:14px 16px}.review-item.active-review{background:#f1f6ff;border-left:3px solid #2468e5;padding-left:13px}.review-item>div{align-items:center;gap:8px;display:flex}.review-item strong{color:#26374e;font-size:10px}.review-item p,.review-item small{color:#7f8c9d;margin:5px 0 0;font-size:8px}.risk-dot{border-radius:50%;width:7px;height:7px}.risk-dot.high{background:#d85d5d}.risk-dot.medium{background:#e7a137}.review-detail{padding:18px}.review-top{justify-content:space-between;display:flex}.review-top>div{gap:6px;display:flex}.review-top small{color:#929dac;font-size:8px}.comparison{grid-template-columns:1fr 1.4fr;gap:12px;margin:15px 0;display:grid}.comparison>div{background:#f7f9fb;border-radius:7px;padding:11px}.comparison label,.review-detail>label{color:#7f8b9b;font-size:8px;font-weight:700}.comparison p{color:#37485f;margin:6px 0 0;font-size:9px;line-height:1.65}.checks{grid-template-columns:repeat(3,1fr);gap:8px;margin-bottom:14px;display:grid}.checks>div{background:#f8fafc;border:1px solid #e5eaf0;border-radius:7px;gap:8px;padding:9px;display:flex}.checks>div>span{color:#2a9464;font-weight:800}.checks>div:nth-child(2)>span{color:#dc9132}.checks strong,.checks small{display:block}.checks strong{color:#34445a;font-size:8px}.checks small{color:#8691a0;margin-top:2px;font-size:7px}.comment-like{color:#a0a8b4;border:1px solid #dfe5ec;border-radius:7px;margin-top:6px;padding:11px;font-size:8px}.review-actions{justify-content:flex-end;gap:8px;margin-top:12px;display:flex}.gate-note{text-align:right;color:#8d98a8;font-size:7px}.knowledge-layout{grid-template-columns:220px 1fr;gap:16px;display:grid}.knowledge-stats,.proposals,.ai-chat{padding:18px}.knowledge-stats h3,.proposal-head h3,.cost-head h3,.health-card h3{color:#27384f;margin:0;font-size:12px}.big-number{color:#2468e5;margin-top:18px;font-size:38px;font-weight:800}.knowledge-stats>p{color:#8591a1;margin:0 0 16px;font-size:8px}.mini-stat{border-top:1px solid #edf0f4;border-bottom:1px solid #edf0f4;gap:7px;padding:12px 0;display:grid}.mini-stat span,.version-line{color:#6f7e92;justify-content:space-between;font-size:8px;display:flex}.version-line{padding:12px 0}.proposal-head{justify-content:space-between;align-items:center;padding-bottom:10px;display:flex}.proposal-head>div{gap:6px;display:flex}.proposal-row{border-top:1px solid #edf0f4;grid-template-columns:28px 1fr auto;align-items:center;gap:10px;padding:12px 0;display:grid}.proposal-icon{border-radius:7px;place-items:center;width:26px;height:26px;font-weight:800;display:grid}.proposal-icon.add{color:#29865c;background:#e8f6ee}.proposal-icon.edit{color:#b27620;background:#fff2df}.proposal-icon.retire{color:#b64f4f;background:#fbeaea}.proposal-row strong{color:#304157;font-size:9px}.proposal-row p,.proposal-row small{color:#8490a1;margin:3px 0 0;font-size:7px;display:block}.ai-chat{grid-column:1/-1}.chat-head{border-bottom:1px solid #edf0f4;justify-content:space-between;align-items:center;padding-bottom:12px;display:flex}.chat-head>div{gap:9px;display:flex}.chat-head>div>span{color:#7052bb;background:#e9e4fa;border-radius:7px;place-items:center;width:30px;height:30px;display:grid}.chat-head strong,.chat-head small{display:block}.chat-head strong{color:#2f3e54;font-size:10px}.chat-head small{color:#8a95a4;font-size:7px}.chat-message{border-radius:8px;max-width:72%;margin-top:12px;padding:10px;font-size:8px;line-height:1.5}.chat-message.admin{color:#fff;background:#2468e5;margin-left:auto}.chat-message.ai{color:#4a5a70;background:#f3f5f8}.chat-message.ai strong{color:#27384f}.chat-message.ai p{margin:4px 0}.diff{color:#2b8d61;background:#fff;border-radius:6px;gap:3px;margin:7px 0;padding:7px;display:grid}.chat-message.ai small{color:#7e8999}.chat-input{color:#9ca5b1;border:1px solid #dfe5ec;border-radius:7px;margin-top:12px;padding:10px;font-size:8px}.chat-input button{float:right;color:#fff;background:#2468e5;border:0;border-radius:5px;padding:4px 10px}.date-pill{color:#66758a;background:#fff;border:1px solid #dfe5ec;border-radius:20px;padding:8px 12px;font-size:9px}.metric-grid{grid-template-columns:repeat(4,1fr);gap:12px;display:grid}.metric{padding:15px}.metric small{color:#77869a;font-size:8px}.metric strong{color:#25364d;margin:8px 0;font-size:22px;display:block}.metric p{color:#68778c;margin:0;font-size:8px}.metric em{color:#99a2af;margin-top:6px;font-size:7px;font-style:normal;display:block}.up,.safe-text{color:#2c9163!important}.ops-grid{grid-template-columns:1.4fr 1fr;gap:12px;margin-top:12px;display:grid}.cost-card,.health-card{padding:18px}.cost-head{justify-content:space-between;display:flex}.cost-head p{color:#8b96a5;margin:3px 0;font-size:8px}.cost-head>strong{color:#26374e;font-size:20px}.budget-bar{background:#edf0f4;border-radius:8px;height:10px;margin:28px 0 35px;position:relative}.budget-bar>i{background:#2769e5;border-radius:8px;width:28%;height:100%;display:block}.mark{color:#7f8a99;font-size:7px;position:absolute;top:15px}.m25{left:45%}.m40{left:70%}.m50{right:0}.cost-legend{color:#66758a;flex-wrap:wrap;gap:12px;font-size:8px;display:flex}.cost-legend i{border-radius:50%;width:6px;height:6px;margin-right:4px;display:inline-block}.luna{background:#4b7de1}.terra{background:#765ac7}.sol{background:#e7a13c}.jobs{background:#48a478}.health-card>div{color:#718095;border-bottom:1px solid #edf0f4;justify-content:space-between;padding:9px 0;font-size:8px;display:flex}.health-card b{color:#32435a}.settings-grid{grid-template-columns:repeat(2,1fr);gap:12px;display:grid}.setting-card{grid-template-columns:38px 1fr auto;align-items:center;gap:12px;padding:16px;display:grid}.setting-icon{color:#2e67c9;background:#edf3ff;border-radius:8px;place-items:center;width:36px;height:36px;font-size:10px;font-weight:800;display:grid}.setting-card h3{color:#2e3f56;margin:0;font-size:10px}.setting-card p,.setting-card small{color:#7c899b;margin:4px 0 0;font-size:8px;display:block}.setting-card button{border:1px solid #dce3eb;border-radius:6px;padding:7px 10px}.screen-section:last-child{padding-bottom:50px}@media (max-width:1050px){.records-layout,.review-board,.knowledge-layout,.ops-grid{grid-template-columns:1fr}.ai-chat{grid-column:auto}.metric-grid,.fact-grid,.checks{grid-template-columns:repeat(2,1fr)}}@media (max-width:720px){.section-title{flex-direction:column;align-items:flex-start}.records-layout,.review-board,.settings-grid,.metric-grid,.comparison,.fact-grid,.checks{grid-template-columns:1fr}.queue-summary{flex-wrap:wrap}.chat-message{max-width:90%}.setting-card{grid-template-columns:38px 1fr}.setting-card button{grid-column:2}.cost-legend{display:grid}.detail-actions,.review-actions{flex-wrap:wrap}}.static-only{display:none!important}.dev-banner{color:#72591e;background:#fff7e8;border:1px solid #eed9aa;border-radius:9px;justify-content:space-between;align-items:center;gap:16px;margin-bottom:13px;padding:10px 14px;font-size:9px;display:flex}.dev-banner strong{font-size:10px}.field input,.inline-review input{box-sizing:border-box;color:#33445a;width:100%;font:inherit;background:#fff;border:1px solid #dfe5ec;border-radius:7px;padding:10px}.real-textarea{position:relative}.real-textarea textarea,.inline-review textarea{box-sizing:border-box;resize:vertical;color:#33445a;width:100%;min-height:116px;line-height:1.55;font:inherit;border:1px solid #dfe5ec;border-radius:8px;padding:12px}.real-textarea span{color:#9aa4b2;font-size:8px;position:absolute;bottom:8px;right:10px}.empty-result{color:#7b899c;text-align:center;flex-direction:column;justify-content:center;align-items:center;min-height:300px;display:flex}.empty-result>span{color:#2768df;background:#edf3ff;border-radius:50%;place-items:center;width:42px;height:42px;font-size:17px;display:grid}.empty-result strong{color:#35465c;margin-top:12px}.empty-result p{max-width:260px;font-size:9px;line-height:1.5}.inline-review{background:#f7f9fc;border:1px solid #e2e7ee;border-radius:8px;gap:7px;margin-top:12px;padding:12px;display:grid}.inline-review textarea{min-height:74px}.inline-review .approve-button{justify-self:end}.runtime-meta{color:#8b96a5;border-top:1px solid #edf0f4;justify-content:space-between;margin-top:10px;padding-top:9px;font-size:8px;display:flex}.runtime-message{color:#315d9e;background:#eef5ff;border:1px solid #d7e5ff;border-radius:8px;margin-top:12px;padding:10px 13px;font-size:9px}.primary-button:disabled,.approve-button:disabled{opacity:.45;cursor:not-allowed}.no-cost-evidence{color:#708096;background:#f7f9fb;border-radius:7px;margin-top:16px;padding:12px;font-size:9px;line-height:1.5}.public-chat-card{background:#fff;border:1px solid #dfe5ec;border-radius:14px;width:min(520px,100%);padding:28px;box-shadow:0 18px 45px #1f304914}.public-chat-card .brand{color:#1f3049;margin-bottom:30px}.public-chat-card h1{color:#18263a;margin:18px 0 8px;font-size:28px}.public-chat-card>p{color:#6e7e92;font-size:13px;line-height:1.7}.activate-box{margin:24px 0}.activate-box .primary-button{width:100%}.activate-box p{color:#2c805a;background:#eaf7f0;border-radius:7px;padding:10px;font-size:11px}.setting-card button:disabled{opacity:.5}.reply-package{background:#eef7ff;border:1px solid #cfe3fb;border-radius:8px;margin-top:12px;padding:12px}.reply-package>div{justify-content:space-between;align-items:center;display:flex}.reply-package strong{color:#28558e;font-size:10px}.reply-package p{white-space:pre-wrap;color:#3a526f;background:#fff;border-radius:6px;padding:10px;font-size:9px;line-height:1.65}.reply-package small{color:#72859b;font-size:7px}.channel-admin-grid{grid-template-columns:1.5fr .8fr;gap:12px;display:grid}.channel-table{padding:0;overflow:hidden}.channel-table-head,.channel-table-row{grid-template-columns:1.2fr 1fr .7fr .6fr;align-items:center;gap:10px;padding:11px 14px;display:grid}.channel-table-head{color:#8490a1;background:#f7f9fb;font-size:8px}.channel-table-row{border-top:1px solid #edf0f4}.channel-table-row strong{color:#33445a;font-size:9px}.channel-table-row code{color:#65758b;font-size:8px}.add-channel{gap:7px;padding:16px;display:grid}.add-channel h3{color:#2c3d54;margin:0 0 5px;font-size:11px}.add-channel label{color:#748398;font-size:8px}.add-channel input{border:1px solid #dfe5ec;border-radius:7px;padding:9px}.add-channel .approve-button{margin-top:5px}.add-channel p{color:#32699e;font-size:8px}@media (max-width:900px){.channel-admin-grid{grid-template-columns:1fr}}.channel-table-head.channel-metrics,.channel-table-row.channel-metrics{grid-template-columns:1.4fr .65fr .65fr .7fr 1.2fr}.channel-table-row>div:first-child{gap:3px;display:grid}.channel-actions{justify-content:flex-end;gap:6px;display:flex}.danger-button{color:#b13b3b;cursor:pointer;background:#fff;border:1px solid #efb7b7;border-radius:7px;padding:7px 10px}@media (max-width:900px){.channel-table-head.channel-metrics{display:none}.channel-table-row.channel-metrics{grid-template-columns:1fr 1fr 1fr}.channel-actions{justify-content:flex-start}}.provider-grid{grid-template-columns:1.2fr .8fr;gap:12px;display:grid}.provider-card,.provider-note{padding:17px}.provider-card>div:first-child{align-items:center;gap:10px;display:flex}.provider-card h3,.provider-note h3{color:#2c3d54;margin:0;font-size:11px}.provider-card p,.provider-note p{color:#728197;font-size:8px;line-height:1.6}.provider-card dl{margin:15px 0}.provider-card dl>div{border-top:1px solid #edf0f4;justify-content:space-between;padding:8px 0;font-size:8px;display:flex}.provider-card dt{color:#748297}.provider-card dd{color:#33455d;margin:0;font-weight:700}.provider-card>p[role=status]{color:#9a6424;background:#fff5e5;border-radius:6px;padding:8px}@media (max-width:900px){.provider-grid{grid-template-columns:1fr}}.provider-card>label{color:#748297;margin:12px 0 5px;font-size:8px;display:block}.provider-card>input{box-sizing:border-box;border:1px solid #dfe5ec;border-radius:7px;width:100%;padding:10px}.provider-actions{margin-top:14px;align-items:center!important;gap:8px!important;display:flex!important}.provider-note dl{margin:14px 0}.provider-note dl>div{border-top:1px solid #edf0f4;justify-content:space-between;padding:8px 0;font-size:8px;display:flex}.provider-note dd{margin:0;font-weight:700}.route-editor{gap:8px;display:grid}.route-field{grid-template-columns:1fr 1.45fr;align-items:center;gap:8px;display:grid}.route-field label{color:#66768b;font-size:8px}.route-field input{border:1px solid #dfe5ec;border-radius:7px;min-width:0;padding:8px;font-size:8px}.customer-fact{color:#536176;font-size:10px}.conversation-turns{gap:14px;margin-top:12px;display:grid}.conversation-turn{border-bottom:1px solid #edf0f4;gap:8px;padding-bottom:14px;display:grid}.turn-user,.turn-ai{text-align:left;border-radius:10px;max-width:84%;padding:10px 12px}.turn-user{background:#eaf2ff;margin-left:auto}.turn-ai{color:#34445a;cursor:pointer;background:#fff;border:1px solid #dfe5ec}.turn-ai:hover,.turn-ai.selected-ai{border-color:#3975d5;box-shadow:0 0 0 2px #e3edff}.turn-user small,.turn-ai small{color:#7a8799;font-size:8px}.turn-user p,.turn-ai p{margin:4px 0 0;font-size:10px;line-height:1.6}.saved-annotation{color:#5d6b7e;background:#f1f5f9;border-radius:6px;margin-top:8px;padding:7px;font-size:8px;display:block}.annotation-panel{border-top:1px solid #dfe5ec;margin-top:16px;padding-top:14px}.annotation-panel textarea{resize:vertical;width:100%;min-height:90px;font:inherit;border:1px solid #cfd8e5;border-radius:8px;padding:10px}.annotation-panel .approve-button{margin-top:8px}.annotation-panel [role=status]{color:#28734f;font-size:9px}.engagement-panel{margin-bottom:16px;padding:0}.engagement-head{border-bottom:1px solid #e2e7ee;justify-content:space-between;align-items:center;padding:18px 22px;display:flex}.engagement-head h3{margin:0}.engagement-head p{color:#748297;margin:4px 0 0}.engagement-head>span{color:#194d9b;border:2px solid #2468e5;border-radius:7px;padding:8px 24px}.engagement-grid{grid-template-columns:repeat(5,1fr);gap:12px;padding:18px 22px;display:grid}.engagement-metric{border:1px solid #dce3ec;border-radius:9px;min-height:132px;padding:18px}.engagement-metric>small{color:#26374e;min-height:38px;display:block}.engagement-metric>div{align-items:flex-end;gap:12px;display:flex}.engagement-metric strong{color:#101d35;font-size:25px!important}.metric-spark{width:92px;height:38px}.metric-spark polyline{fill:none;stroke:#1473e6;stroke-width:2px;vector-effect:non-scaling-stroke}.training-rules{margin-top:24px;padding-bottom:40px}.training-rules-head{justify-content:space-between;align-items:flex-end;gap:20px;margin-bottom:14px;display:flex}.training-rules-head h2{margin:3px 0;font-size:24px}.training-rules-head p{color:#718095;margin:0}.rule-capacity{background:#fff;border:1px solid #dce3ec;border-radius:20px;align-items:baseline;gap:6px;padding:10px 16px;display:flex}.rule-capacity strong{color:#2468e5;font-size:18px}.rule-capacity span{color:#718095}.training-table{padding:0;overflow:hidden}.training-table-top{border-bottom:1px solid #dce3ec;justify-content:space-between;padding:18px 22px;display:flex}.training-table-top>span{color:#718095}.training-table-head,.training-rule-row>summary{grid-template-columns:minmax(260px,2fr) 110px 110px 120px 86px;align-items:center;gap:14px;display:grid}.training-table-head{color:#627187;background:#f5f7fa;padding:12px 22px}.training-rule-row{border-top:1px solid #e7ebf1}.training-rule-row>summary{cursor:pointer;padding:15px 22px;list-style:none}.training-rule-row>summary::-webkit-details-marker{display:none}.training-rule-row>summary strong{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.training-rule-row>summary span,.training-rule-row time{color:#58677b}.training-rule-row>summary b{color:#315d9e;background:#e3ecfb;border-radius:4px;justify-self:start;padding:4px 8px}.rule-context{grid-template-columns:1fr 1fr;gap:12px;padding:0 22px 18px;display:grid}.rule-context>div{background:#f6f8fb;border-radius:8px;padding:13px}.rule-context small{color:#718095}.rule-context p{white-space:pre-wrap;margin:6px 0 0}.rules-empty{color:#718095;padding:22px}@media (max-width:1050px){.engagement-grid{grid-template-columns:repeat(2,1fr)}.training-table{overflow-x:auto}.training-table-head,.training-rule-row>summary{min-width:800px}}@media (max-width:720px){.engagement-grid{grid-template-columns:1fr}.training-rules-head{flex-direction:column;align-items:flex-start}.rule-context{grid-template-columns:1fr}}.knowledge-live-grid{grid-template-columns:340px 1fr;gap:16px;display:grid}.knowledge-form,.knowledge-list{padding:18px}.knowledge-form h3,.knowledge-list h3{color:#27384f;margin:0 0 14px;font-size:13px}.knowledge-list .knowledge-subtitle{margin-top:24px}.knowledge-form label{color:#65758a;gap:6px;margin:10px 0;font-size:9px;font-weight:700;display:grid}.knowledge-form input,.knowledge-form textarea{font:inherit;color:#314157;border:1px solid #dfe5ec;border-radius:7px;padding:10px}.knowledge-form textarea{resize:vertical;min-height:110px}.knowledge-form small{color:#66758a;margin-top:10px;display:block}.knowledge-list article{border-top:1px solid #edf0f4;padding:13px 0}.knowledge-list article>div:first-child{justify-content:space-between;gap:12px;display:flex}.knowledge-list article p{color:#43536a;font-size:9px;line-height:1.55}.knowledge-list article small{color:#7f8b9c;margin-top:5px;font-size:8px;display:block}.knowledge-actions{flex-wrap:wrap;justify-content:flex-end;gap:7px;margin-top:8px;display:flex}.knowledge-actions button{color:#245fc5;background:#eef4ff;border:1px solid #ccdaef;border-radius:6px;padding:7px 12px;font-size:8px;font-weight:700}@media (max-width:900px){.knowledge-live-grid{grid-template-columns:1fr}}.policy-grid{grid-template-columns:1.4fr 1fr;gap:16px;display:grid}.policy-sources,.policy-alerts{padding:18px}.policy-grid h3{color:#27384f;margin:0 0 12px;font-size:13px}.policy-grid article{border-top:1px solid #edf0f4;padding:12px 0}.policy-grid article>div{justify-content:space-between;gap:10px;display:flex}.policy-grid strong,.policy-grid small{display:block}.policy-grid strong{color:#33445b;font-size:9px}.policy-grid small{color:#7d8999;margin:5px 0;font-size:7px}.policy-grid a{color:#2468e5;font-size:8px}.policy-grid button{color:#245fc5;background:#eef4ff;border:1px solid #ccdaef;border-radius:6px;padding:7px 10px;font-size:8px;font-weight:700}.policy-grid aside{color:#7c6644;background:#fff7e9;border:1px solid #f5dfb8;border-radius:7px;padding:10px;font-size:8px;line-height:1.5}.policy-sources p[role=status]{color:#52647b;font-size:8px}@media (max-width:900px){.policy-grid{grid-template-columns:1fr}}.policy-alerts pre{white-space:pre-wrap;color:#48586d;background:#f6f8fb;border:1px solid #e2e7ef;border-radius:6px;max-height:150px;padding:8px;font-size:7px;line-height:1.5;overflow:auto}.public-chat-shell{background:#eef2f7;place-items:center;min-height:100vh;padding:20px;display:grid}.public-chat-card{background:#fff;border:1px solid #dfe5ee;border-radius:20px;flex-direction:column;width:min(760px,100%);height:min(860px,100vh - 40px);display:flex;overflow:hidden;box-shadow:0 20px 60px #182a481f}.chat-header{background:#fffffff5;border-bottom:1px solid #e8edf3;flex:0 0 72px;align-items:center;height:72px;padding:0 24px;display:flex}.chat-brand{align-items:center;gap:12px;display:flex}.chat-brand .brand-mark{color:#fff;background:#153d6c;border-radius:50%;width:40px;height:40px}.chat-brand strong,.chat-brand small{display:block}.chat-brand strong{color:#1b2c46;font-size:15px}.chat-brand small{color:#6c7d92;margin-top:4px;font-size:11px}.chat-brand small i{background:#2db477;border-radius:50%;width:7px;height:7px;margin-right:5px;display:inline-block}.chat-window{flex-direction:column;flex:1;min-height:0;display:flex}.chat-messages{background:linear-gradient(#fbfcfe 0%,#f6f8fb 100%);flex:1;padding:28px 24px 18px;overflow-y:auto}.chat-welcome{text-align:center;color:#66768b;max-width:420px;margin:50px auto}.chat-welcome>span{color:#153d6c;background:#e6eef8;border-radius:50%;place-items:center;width:52px;height:52px;margin:0 auto 16px;font:700 25px Georgia,serif;display:grid}.chat-welcome h1{color:#253853;font:600 20px Arial,PingFang SC,sans-serif}.chat-welcome p{font-size:13px;line-height:1.7}.chat-row{align-items:flex-end;gap:9px;margin:14px 0;display:flex}.chat-row.user{justify-content:flex-end}.chat-avatar{color:#fff;background:#153d6c;border-radius:50%;flex:0 0 30px;place-items:center;width:30px;height:30px;font:700 15px Georgia,serif;display:grid}.chat-bubble{white-space:pre-wrap;overflow-wrap:anywhere;border-radius:16px;max-width:min(76%,560px);padding:11px 14px;font-size:14px;line-height:1.65;box-shadow:0 1px 2px #1a2d4a0f}.chat-row.assistant .chat-bubble{color:#273a53;background:#fff;border:1px solid #e1e7ef;border-bottom-left-radius:5px}.chat-row.user .chat-bubble{color:#fff;background:#1d4d82;border-bottom-right-radius:5px}.chat-safety-note{color:#48617e;background:#f3f8ff;border-top:1px solid #dbe8f7;flex:none;align-items:flex-start;gap:8px;padding:9px 18px;font-size:10px;line-height:1.5;display:flex}.chat-safety-note span{color:#24578e;background:#d9e9fb;border-radius:50%;flex:0 0 16px;place-items:center;width:16px;height:16px;font-weight:800;display:grid}.chat-safety-note p{margin:0}.chat-safety-note strong{color:#294b70;margin-right:5px}.chat-composer{background:#fff;border-top:1px solid #e6ebf1;flex:none;grid-template-columns:1fr auto;gap:10px;padding:14px 18px 28px;display:grid;position:relative}.chat-composer textarea{resize:none;border:1px solid #ccd6e3;border-radius:14px;outline:none;min-height:48px;max-height:130px;padding:13px 15px;font:14px/1.55 Arial,PingFang SC,sans-serif}.chat-composer textarea:focus{border-color:#557fab;box-shadow:0 0 0 3px #2d5b8d1a}.chat-composer button{color:#fff;cursor:pointer;background:#1d4d82;border:0;border-radius:12px;align-self:end;height:48px;padding:0 22px;font-weight:700}.chat-composer button:disabled{cursor:not-allowed;background:#b9c4d1}.chat-composer small{color:#9aa6b4;font-size:9px;position:absolute;bottom:8px;left:22px}.chat-notice{color:#835216;background:#fff7e9;margin:0;padding:8px 20px;font-size:11px}.typing{gap:4px;padding:15px;display:flex}.typing i{background:#8391a4;border-radius:50%;width:6px;height:6px;animation:1.2s infinite chat-pulse}.typing i:nth-child(2){animation-delay:.15s}.typing i:nth-child(3){animation-delay:.3s}@keyframes chat-pulse{0%,60%,to{opacity:.35;transform:translateY(0)}30%{opacity:1;transform:translateY(-3px)}}.public-chat-unavailable{text-align:center;background:#fff;border-radius:18px;width:min(440px,100%);padding:42px;box-shadow:0 18px 50px #182a481a}.public-chat-unavailable .brand-mark{color:#fff;background:#153d6c;border-radius:50%;margin:auto}.public-chat-unavailable h1{margin:22px 0 10px;font-size:24px}.public-chat-unavailable p{color:#6e7e92;font-size:13px;line-height:1.7}@media (max-width:640px){.public-chat-shell{padding:0}.public-chat-card{border:0;border-radius:0;width:100%;height:100vh}.chat-header{flex-basis:64px;height:64px;padding:0 16px}.chat-messages{padding:20px 14px 12px}.chat-bubble{max-width:84%;font-size:14px}.chat-safety-note{padding:8px 12px;font-size:9px}.chat-composer{padding:12px 12px 25px}.chat-composer button{padding:0 17px}.chat-welcome{margin-top:36px}}.chat-consent{color:#735328;background:#fff7e9;border-top:1px solid #f1dfbd;justify-content:space-between;align-items:center;gap:12px;padding:10px 18px;display:flex}.chat-consent p{margin:0;font-size:11px;line-height:1.45}.chat-consent button{color:#fff;cursor:pointer;background:#1d4d82;border:0;border-radius:9px;flex:none;padding:10px 14px;font-weight:700}.chat-consent button:disabled{cursor:wait;background:#aebac8}.chat-composer textarea:disabled{color:#8b98a8;cursor:not-allowed;background:#f3f5f8}@media (max-width:640px){.chat-consent{flex-direction:column;align-items:stretch;padding:10px 12px}.chat-consent button{width:100%}}.chat-name-form{background:#fff;border-top:1px solid #e2e8f0;grid-template-columns:1fr auto;gap:9px;padding:12px 18px;display:grid}.chat-name-form input{min-width:0;font:inherit;border:1px solid #b9c8da;border-radius:10px;padding:11px 13px}.chat-name-form button{color:#fff;background:#1d4d82;border:0;border-radius:9px;padding:0 18px;font-weight:700}.chat-name-form button:disabled{background:#aebac8}.chat-name-form small{color:#78869a;grid-column:1/-1;font-size:10px}@media (max-width:640px){.chat-name-form{padding:10px 12px}}.search-row input{color:#43536a;background:0 0;border:0;outline:0;flex:1;min-width:0;font-size:9px}.customer-list{border-top:1px solid #edf0f4}.customer-list-row{background:#fff;border-bottom:1px solid #edf0f4;min-height:76px;display:block;position:relative}.customer-list-row.is-selected{background:#eef5ff;box-shadow:inset 3px 0 #2468e5}.customer-list-row .customer-button{text-align:left;cursor:pointer;width:100%;min-width:0;min-height:76px;color:inherit;background:0 0;border:0;grid-template-columns:34px minmax(0,1fr) auto;align-items:center;gap:10px;padding:13px 54px 13px 16px;display:grid}.customer-list-row.is-selected .customer-button{padding-left:16px}.customer-list-row .customer-button:hover{background:#f6f9fe}.customer-summary{min-width:0;display:block}.customer-summary strong{text-overflow:ellipsis;white-space:nowrap;color:#24334a;max-width:100%;font-size:11px;display:block;overflow:hidden}.customer-summary small{text-overflow:ellipsis;white-space:nowrap;color:#7e8b9d;margin-top:5px;font-size:9px;display:block;overflow:hidden}.customer-time{white-space:nowrap;color:#8c98a8;align-self:end;font-size:8px}.customer-list-row .customer-delete{color:#b42318;background:#fff;border:1px solid #efb6b6;border-radius:6px;width:auto;min-width:0;padding:4px 7px;font-size:9px;line-height:1.2;position:absolute;top:10px;right:10px}@media (max-width:720px){.customer-list-row .customer-button{grid-template-columns:32px minmax(0,1fr);padding-right:52px}.customer-time{grid-column:2;justify-self:start}.customer-list-row{min-height:84px}}.turn-ai{position:relative;cursor:default!important;padding-bottom:44px!important}.turn-ai:hover{box-shadow:none!important;border-color:#dfe5ec!important}.reply-feedback{gap:7px;display:flex;position:absolute;bottom:8px;right:10px}.reply-feedback button{color:#65758b;cursor:pointer;background:#fff;border:1px solid #d8e0ea;border-radius:50%;place-items:center;width:32px;height:32px;padding:0;display:grid}.reply-feedback button:hover{color:#2468e5;background:#f1f6ff;border-color:#2468e5}.reply-feedback button:last-child:hover{color:#b42318;background:#fff5f5;border-color:#d75b5b}.reply-feedback svg{fill:currentColor;width:16px;height:16px}.feedback-success{color:#237453;background:#edf8f2;border-radius:8px;margin:10px 0;padding:10px 12px}.feedback-dialog-backdrop{z-index:1000;background:#0f1e327a;place-items:center;padding:24px;display:grid;position:fixed;inset:0}.feedback-dialog{background:#fff;border-radius:14px;width:min(680px,100%);max-height:90vh;padding:24px;overflow:auto;box-shadow:0 24px 80px #0a192d47}.feedback-dialog-head{border-bottom:1px solid #e5eaf0;justify-content:space-between;align-items:flex-start;gap:20px;padding-bottom:18px;display:flex}.feedback-dialog-head h2{margin:0;font-size:20px}.feedback-dialog-head p{color:#68778c;margin:5px 0 0;font-size:14px}.feedback-dialog-head>button{color:#4f5f73;background:0 0;border:0;font-size:26px;line-height:1}.feedback-response{background:#f6f8fb;border-radius:9px;max-height:180px;margin:18px 0;padding:14px;overflow:auto}.feedback-response small{color:#77869a}.feedback-response p{margin:6px 0 0;line-height:1.6}.feedback-dialog label{margin:16px 0 8px;font-size:14px;display:block}.feedback-dialog textarea{resize:vertical;width:100%;min-height:140px;font:inherit;border:1px solid #bdcbe0;border-radius:9px;padding:13px;line-height:1.6}.feedback-dialog-actions{justify-content:flex-end;gap:10px;margin-top:16px;display:flex}@media (max-width:720px){.feedback-dialog-backdrop{align-items:end;padding:0}.feedback-dialog{border-radius:16px 16px 0 0;width:100%;max-height:86vh;padding:20px}.turn-ai{max-width:94%}}.inbox-section{margin-top:0}.inbox-title{align-items:center}.inbox-layout{background:#fff;border:1px solid #dfe5ec;border-radius:12px;grid-template-columns:320px minmax(0,1fr);gap:0;min-height:calc(100vh - 150px);overflow:hidden;box-shadow:0 3px 14px #142a4b0d}.inbox-layout>.card{box-shadow:none;border:0;border-radius:0}.inbox-list-toolbar{justify-content:space-between;align-items:center;padding:18px 16px 4px;display:flex}.inbox-list-toolbar strong{font-size:15px}.inbox-list-toolbar span{color:#7c899b;font-size:12px}.inbox-layout .search-row input{font-size:13px}.inbox-layout .search-row select{color:#66758a;background:0 0;border:0;outline:0;max-width:108px;font-size:12px}.inbox-layout .customer-list-row{min-height:88px}.inbox-layout .customer-button{grid-template-columns:38px minmax(0,1fr);min-height:88px;padding:14px 62px 14px 16px}.inbox-layout .customer-time{grid-column:2;justify-self:start;font-size:11px}.inbox-layout .customer-detail{background:#f7f9fc;border-left:1px solid #e4e9f0;flex-direction:column;min-width:0;padding:0;display:flex}.inbox-layout .customer-header{background:#fff;padding:16px 22px}.channel-badge{color:#245fc5;background:#edf3ff;border-radius:99px;padding:3px 7px;display:inline-flex}.conversation-toolbar{background:#fff;border-bottom:1px solid #e4e9f0;justify-content:space-between;align-items:center;gap:16px;padding:11px 22px;display:flex}.conversation-toolbar>strong{white-space:nowrap;font-size:14px}.conversation-toolbar .conversation-picker{flex-wrap:wrap;justify-content:flex-end;gap:6px;margin:0;display:flex}.conversation-toolbar .conversation-choice{border-radius:18px;padding:0}.conversation-toolbar .conversation-choice>button:first-child{padding:6px 10px;font-size:12px}.inbox-layout .conversation-turns{flex:1;margin:0;padding:22px 28px}.inbox-layout .conversation-turn{border:0;padding-bottom:18px}.inbox-layout .turn-user,.inbox-layout .turn-ai{border-radius:14px;max-width:min(78%,760px);padding:13px 15px}.inbox-layout .turn-user{background:#dfeafb;border-bottom-right-radius:4px}.inbox-layout .turn-ai{border-bottom-left-radius:4px;box-shadow:0 1px 2px #142a4b0a;padding-bottom:50px!important}.inbox-layout .turn-user p,.inbox-layout .turn-ai p{line-height:1.7;font-size:14px!important}.inbox-layout .turn-user small,.inbox-layout .turn-ai small{font-size:12px!important}.inbox-empty{text-align:center;color:#718095;align-content:center;place-items:center;min-height:560px;display:grid}.inbox-empty>span{color:#2468e5;background:#e7effc;border-radius:50%;place-items:center;width:54px;height:54px;font-size:22px;display:grid}.inbox-empty strong{color:#2d3e55;margin-top:14px}.inbox-empty p{margin:7px 0 0}@media (max-width:1050px){.inbox-layout{grid-template-columns:280px minmax(0,1fr)}}@media (max-width:720px){.inbox-layout{min-height:0;display:block}.inbox-layout .customer-detail{border-top:1px solid #e4e9f0;border-left:0}.conversation-toolbar{flex-direction:column;align-items:flex-start}.conversation-toolbar .conversation-picker{justify-content:flex-start}.inbox-layout .conversation-turns{padding:18px 12px}.inbox-layout .turn-ai,.inbox-layout .turn-user{max-width:94%}}.admin-page :is(p,small,label,input,select,textarea,button,em){font-size:12px!important}.admin-page .card strong{font-size:13px!important}.admin-page .status,.admin-page .eyebrow,.admin-page .helper,.admin-page .gate-note{font-size:12px!important}.admin-page :is(p,small,label){line-height:1.55}.admin-page input,.admin-page select,.admin-page textarea{line-height:1.45}.admin-page .record-row,.admin-page .review-item,.admin-page .proposal-row{min-height:52px}.admin-page .customer-list-row,.admin-page .customer-list-row .customer-button{min-height:84px}.admin-page .customer-summary strong{font-size:13px!important}.admin-page .customer-summary small,.admin-page .customer-time{font-size:12px!important}.admin-page .section-title h2{letter-spacing:-.01em;font-size:28px!important}.admin-page .section-title>div>p:last-child{font-size:14px!important}.admin-page h3{font-size:16px}.admin-page .card{line-height:1.5}@media (max-width:720px){.admin-page :is(p,small,label,input,select,textarea,button,em),.admin-page .status{font-size:13px!important}}